Recently we posted a summary of the key points I made in a talk to the Wooster Young Professionals. Now let’s take a look at some selected video segments, starting with a concept I call “the bride and the veil.”
This concept actually stretches further. In the Building Trust Experience we define the three elements that are simultaneously needed to secure trust between two people:
When coworkers get too caught up in the organization chart (the veil), they lose focus on the business processes (the bride) and their contributions to the business suffer, which often limits or even damages their competence as perceived by others.
Let’s say an employee witnesses a customer being poorly served. Since most organizations cannot afford this, they would want that employee to quickly intervene on the customer’s behalf. But in many cases, employee self-talk sounds like:
These and other veil-focused thoughts lead us to miss golden opportunities to make a difference and show others how much we care. Instead, inaction becomes part of our professional reputation.
Am I suggesting that we ignore the chain-of-command? No way. Trust would be scarce indeed if we did. I am saying that our first thought should always be to “make the bride happy” – in other words, to take time, cost, and hassle out of our business processes.
We are organized the way we are for only one reason: to operate our flow of activities in a simple, cost effective and easy manner. As we find better ways to handle things… we reorganize ourselves! This proves that the org chart serves the processes, not the other way around.
Do you find yourself doing the things on this list?
None of these help the bride or your career.
Wherever you find yourself in today’s org chart, if you take time, cost, and hassle out of your processes, you will demonstrate your competence, build trust, and maybe even move to another box sooner than you think.
Image Source: Google.com
Video courtesy of C&C Video Productions and Modern Marketing Promotions
Exciting news! Bruce’s first book, “On My Own, Recollections of an Unlikely CEO“, will be coming soon to Amazon and bookstores near you. Stay tuned to BruceHendrick.com for more updates and information.
© Copyright 2019 Building Trust, LLC. All Rights Reserved.